| Simply put, it means that we rely on our people to recommend
the best products or services to fit a particular situation based
on their knowledge of their customer's needs, as well as their technical
knowledge of the product’s performance. But it all starts with
high-quality, technically sound people who can put the right product
in the right hands at the right time. That’s what we do best.
Our sales representatives attend training classes and
seminars to stay abreast of subjects that are critical to the
success of our customers. They use their existing knowledge and
newly acquired skills to help retailers put together product and
service packages that best fit their needs. Plus, our sales force
has a high degree of autonomy so that they can generally make
quick, strategic decisions without going through multiple management
layers.
Mike McCarty,
President & CEO of Helena Chemical Co.
|
